Delivery and Shipping Costs

At Fernando’s Winehouse we prepare each order with care, ensuring that products are properly picked, checked and packed before dispatch.

After checkout completion and payment confirmation, the order enters preparation. The estimated time for picking and packing the products is up to 2 business days.

Our opening hours are from Tuesday to Saturday. Dispatches are made from Tuesday to Friday.

Delivery times start after the order is dispatched, not from the time of purchase.

• Mainland Portugal and mainland Spain: up to 3 business days after dispatch.
• Other European countries: up to 7 business days after dispatch.
• Rest of the world: variable time depending on destination country, carrier, customs and local delivery conditions.

The stated times are estimates and may change due to reasons external to Fernando’s Winehouse, such as carrier delays, strikes, periods of higher logistics volume, customs holds or incomplete delivery details.

Shipping costs are generally borne by the customer, with some exceptions depending on destination, order value and number of bottles.

The final shipping cost is shown at checkout before purchase confirmation.

For the remaining European countries, shipping costs are calculated according to weight, volume and destination. The shipping amount is automatically shown at checkout during purchase completion.

Free shipping may be available for Europe when the following conditions are met:

For destinations outside Europe, shipping costs are always paid by the customer.

The cost is calculated based on weight, volume and destination country and is shown at checkout before order confirmation.

Customs fees, local taxes or import costs may apply in the destination country. These charges, where they exist, are the customer’s responsibility.

After the order has been dispatched, tracking information will be provided whenever the carrier allows it.

The customer may track the shipment status using the tracking number associated with the order.

Fernando’s Winehouse is working to provide a more complete tracking experience in the customer account area, allowing customers to check order status in a simple and centralised way.

All orders are carefully packed to reduce the risk of damage during transport.

At the time of delivery, we recommend checking the external condition of the package. If you notice visible damage, you should report it to the carrier at delivery and contact our customer support team as soon as possible.

Fernando’s Winehouse is not responsible for delays caused by external factors, including customs holds, recipient absence, incorrect addresses, local transport restrictions or other reasons outside our operation.